Privacy Policy
Last Updated: January 2025
Introduction
Evergreen Studio is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
We collect the following types of personal data:
- Contact Information: name, email address, phone number
- Usage Data: IP address, browser type, pages visited
- Communication Data: messages sent through contact forms
- Cookie Data: preferences and session information
How We Use Your Data
We process your data to:
- Provide and deliver our holiday decorating services
- Respond to your inquiries and provide customer support
- Send service updates and appointment confirmations
- Improve our website and service offerings
- Comply with legal obligations
Legal Basis for Processing
We process your data based on:
- Consent: for marketing communications and cookies
- Contract: to provide requested services
- Legitimate Interest: for business operations and improvements
- Legal Obligation: for tax and regulatory compliance
Data Retention
We retain your data for:
- Contact form submissions: 3 years
- Service records: 5 years
- Financial records: 7 years (legal requirement)
- Marketing data: until consent withdrawn
Your Rights
Under data protection law, you have the right to:
- Request access to your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security audits.
Third-Party Services
We may share data with:
- Google Analytics - Website usage analysis
- Email service providers - Communication management
- Payment processors - Secure payment handling
- Hosting services - Website infrastructure
Contact Us
For questions about this privacy policy or to exercise your rights, contact us at:
Email: [email protected]
Phone: +1 (416) 364-8271
Address: 458 Richmond Street West, Toronto, ON M5V 1Y2